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Mobile Maps - ArcGIS Field Maps App
View mobile maps (with GPS location) using the free ArcGIS Field Maps app.
Get Started
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Install the free ArcGIS Field Maps app on your device - download app here.
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Sign in using the credentials provided to you, then select a mobile map to open (data connection required, unless map has been configured for use offline). If you use a Google account tied to ArcGIS Online, be sure to select the colorful "G" in the sign-in screen.
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Use app Settings (person icon when in the map list) to change units from metric to US Standard etc.
Troubleshooting Access Issues
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If you use a Google account tied to your ArcGIS Online account, be sure to select the colorful "G" in the sign-in screen.
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Try the following steps (individually, in order):
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Logout/login to the Field Maps App.
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Restart the device.
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Update the Field Maps app
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Update the device OS.
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Delete and reinstall the Field Maps app, then login.
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Computer Maps - ArcGIS Online
Access computer maps (designed to be viewed in a web browser) by logging in to ArcGIS Online. If you use a Google account tied to your ArcGIS Online account, be sure to select the colorful "G" in the sign-in screen.
Troubleshooting Access Issues
If you experience problems accessing a specific map, it's likely your username hasn't been granted access. If you are experiencing general access issues, try the following steps (individually, in order).
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Logout/login to ArcGIS Online.
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Clear browser cookies, clear history & restart the browser.
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Restart the computer.
For More Help
If none of the above suggestions work, ArcGIS Online may be experiencing issues - check ArcGIS Health Status.
If ArcGIS Online Health doesn't indicate system problems and you are still experiencing general issues, contact us for more assistance.